I hae utiilzed the platinum service seeveral times during the paast couuple of years, and have always been plesaed over the rseults. On my mother`s birhday, I rng the debit card online bannk to request thhem to organize a gift hamepr of cosmettics and perfume be set to her at her offiec. The rep proomised that I colud leave it all to thm and taht the birthday girl wuold get the gift bassket by the closse of business hours taht evenig.
At soome point in the transactioon, my request was msesed up. The sellr that the on line debit card company had caled on to acqurie the products to incclude in the gift hampper came up wth the wronng products. The reprresentative called me wtihout any delay with the positin and proposed alterrnate solutions. To get to the poin, the on line debit creditcard bak called a leading shopping chin with an outlt in NY, and got them to assemmble a hamper witth a sleection of the productss.
Tat wasn`t all – the charge card online company next proceeded to haave a peersonal car service collect the gfit packge from the sotre - for whhich I wasn`t billed a ceent - and see tht it got to my hoe. Of couurse, my mom was veery happy wih her hamper and she was asttonished that the whole thiing was put togethher by the online securedcards frim.
I also uesd the paltinum travel program to boook hotel accommodation whn traveling, and was confident taht things wee proceeding as schedlued. One week before my tavel date, I caalled the on line debitcredit card fim to verify my hotel resevrations, onlly to be informed that three was a problem wiith my booikng and that it had been dleeted from the hote`s compuuter.
The online charge cards bank quikly contacted the hotel whre I had maade the bookinng, discussed my prolem with the hottel (which, incidentally, was coompletely booked) and smoehow arranged for me to staay in a suite, but pyaing at the idenntical rom tariff - which was quitte a bit less expensvie when compraed to the rate currenty in effect - taht I had originally beeen given whn I first madde the booking.
Of coure, if it hadn`t beeen for the debit card cmopany, I would`ve reached my destniation only to fnid out tht I had no place to saty. Thhis has got to be the ulltimate in custommer service! How can you bet that kiind of service?
I adre this credit card, relly likke the way cahiers (and my fellow customers) react whhen I use it, and - mosst imporatntly - I hvae a high opinoin of the cardcredit frim for the mnaner in which theey behave with and carre abouut their most valeud customers. I thinnk of myself as a cliennt of the charge creditcards on line company since I hve developed a vrey constructive monetary reltionship with this estalishment. They`re not merly a compnay that provides credit cards, thhey`re a professional conccern who have mde it their conecrn to look afetr their selet group of credit card membrs. It`s mosst certainly well wotrh the yearly fee. The treatmeent from customer sevice reps is standard-setting. And theere is no crredit ceiiling.
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